The Best Airline for International Travel: Qantas Airways Reviews

Why Qantas Airways?

I’ve dreamed of visiting Australia for so long and I finally had my chance to see it for myself!

We were excited that Qantas Airways offered direct flights between the US and multiple Australian cities, so we didn’t have to worry about layovers or connections. It was even more convenient for us in this instance since we could fly out of Dallas-Fort Worth and fly directly to our final destination of Melbourne, Australia!

You can also find direct flights to specific cities in Australia from Los Angeles, San Francisco, Honolulu, and JFK Airport (beginning June 14, 2023). Qantas also offers domestic Australia flights and international flights from Australia to London, Rome, Manila, Delhi, and more!

Although this was our first time flying with Qantas (but it wasn’t our first time flying on a long-haul international flight), the luxury Qantas provided us in their Premium Economy and Business Class cabins made the trip that much better!

Flying Premium Economy with Qantas

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Pre-Flight Benefits

When you fly Premium Economy, you’ll receive priority check-in and your very own check-in counter, so you don’t have to wait in those longer lines. We were also grateful to receive priority boarding.

The Seats

Overall, the things that stood out to me were the extra 6-8 inches of seat pitch, which is from the back of the seat in front of you to your own seat back, meaning you also have extra legroom and space to recline your seat. The seats are 2-3 inches wider as are the armrests. If you’re traveling solo or sitting separately from your group, this is a nice plus so you’re not rubbing forearms with a stranger. There is also storage space for your devices as you’re using them interchangeably during the long flight.

It was a huge plus that we had in-flight entertainment, so I didn’t have to worry about draining my phone’s battery while watching my downloaded shows, movies, audiobooks, etc. It helped to have a USB power port to charge my phone mid-flight. That way, my phone stayed charged in case I used it more than I slept on the flight.

Keep in mind Qantas’ flights on international routes do not have in-cabin Wi-Fi, so be sure to come prepared if you have a specific show you’re wanting to binge during your flight.

There was also a little footrest with a net that I could stretch out my legs and rest my feet in, and when I reclined my seat, the whole thing morphed to my body. The headrest also has moveable pieces on the side which as a side sleeper helped to be able to adjust a little better. They even provide you with a pillow that truly did provide the extra comfort. This was great for my back and my neck while I slept.

Sleeping in Premium Economy

Being just 5’4, I ended up feeling like I was laying horizontally, which improved my quality of sleep during the flight. I also used a blow-up pillow, and since I am a side sleeper, I wrapped my arm around that. Even though I have the benefit of being short-ish, my 5’11” husband also spent the entire next day talking about how amazing it was!

In the end, I got some of the best rest on a flight that I’ve ever experienced. It didn’t compare to a usual night in my bed at home, of course, but overall, I felt rested when we landed in Melbourne after a 17-hour flight time.

The Amenity Kit

We were also given an amenity kit, complete with an eye mask, a dental kit, and socks, as well as noise canceling headphones (although you can opt to use your own if you’d like, just make sure that they are compatible with the plugs). If you don’t bring your own pillow like I did, they have one for you to use along with a wool blanket.

Food & Beverage Service

Another thing we enjoyed about Premium Economy was the attentive customer service. Whenever we needed water or something to drink, the flight crew was ready and waiting to help. I was amazed at the kind service that the Qantas team provided and how special they made us feel. No matter what, the Qantas team was so friendly, but overall I noticed we were able to get much faster service when needed.

We were so impressed by the meal service and the good food! When we boarded, we were welcomed with a complimentary glass of a drink of our choice. You could choose anything from sparkling wine to a cocktail or juice.

We started off with a two-course dinner with entrees like Salad of Chicken with Mexican rice, charred corn, black beans, and chipotle lime dressing and a chocolate brownie with berry sauce for dessert. There are several options to choose from for the main course depending on your preferences and dietary restrictions.

Mid-flight you can choose from hot snacks like a ham and Swiss cheese toastie or savory French toast, as well as chips, cookies, chocolate, or fresh whole fruit. Drinks are also available that they’ll either deliver to your seat or you can retrieve from the inflight bar if you need to stretch your legs. Prior to landing in Melbourne, there were several breakfast options available.

Also, this is an Australian airline which means even the coffee is good! Australian culture is huge on high quality coffee and we definitely saw that reflected in the coffee they served!

Qantas’ Wine Program

We actually received a little taste of some of our itinerary items before we even landed in Melbourne. Not only did we get to sample Australian wines from the Yarra Valley, but we also sampled an exclusive Qantas gin made by Four Pillars Distillery, an award-winning, craft gin distillery that we would visit during our trip.

We were served sparkling Australian wine, sparkling moscato rose, and we had a choice of two varieties of red wine and two of white wine.

The wine selection on Qantas international flights are curated by a panel of sommeliers, so you know you’re getting the best no matter where you choose to sit, whether that’s the Economy, Premium Economy or Business Class cabin. The price point of each wine does tend to get a little bit higher based on what class you book. Qantas has actually won awards for Best Overall Wine Cellar and Best First-Class Wine Cellar.

So is Premium Economy Worth It?

Having experienced Business Class on the way back to DFW from Melbourne (which I discuss in more detail below), I will of course opt for more Business Class seats when the choice aligns. However, in the end, I was very happy with my Premium Economy seat on our flight to Melbourne and I feel like I may break my rule a little bit about not flying unless in business class when I take a trip that requires more travel time.

By booking Premium Economy, I’ll at least have peace of mind knowing I will get a good night’s sleep (which I have found to not be the case in Economy seating).

Premium Economy Benefits

If you covet more miles or you’re working towards an elite status credit card, paying for that Premium Economy seat will likely earn you even more than simply flying Economy. Same goes for if you decide to upgrade to Business Class. In the end, it may just equate to the difference in cost for a better seat.

Not to mention Premium Economy often offers at least one complimentary checked bag, whereas in Economy, you’d have to pay a baggage fee. However, Qantas is an all-inclusive fare, so your food, drinks, and checked bag(s) are covered. Although, the higher the travel class, the heavier your checked bags are allowed to be. On Australian international flights, you’re allowed a maximum of two carry-on items.

Your likelihood of being upgraded to Business Class is higher when you’re bidding from Premium Economy. This may have contributed to our odds when we won the bid on the way back to DFW from Melbourne (again, I’ll explain more about that below).

When it comes to travel, it’s important to travel within your means and to not splurge on a seat on a plane when you could put that money elsewhere, such as booking unique experiences. However, for me, there are some things about paying the higher price for Premium Economy that I’d rather not forego.

However, if you’re set on saving that extra bit of money and you aren’t a frequent flyer, I also have a guide on how to survive long haul flights in Economy.

Business Class with Qantas

So, as much as I enjoyed Premium Economy, I did see an opportunity to bid on Business Class seats on the way back to DFW from Melbourne. Actually, my husband jokingly put in a bid. We never anticipated receiving an upgrade, yet two hours later, confirmation of our upgraded status arrived.

It was definitely nice to have Business Class seats on our flight back. However, I’m glad I was fortunate enough to experience both types of upgraded seats, Premium Economy and Business Class.

This was our first international Business Class flight, so we were quite excited and also not quite sure how it worked. In fact, we actually made a small error that I will talk about below.

Pre-Flight Benefits

Before we even got on the plane, we received priority check-in at exclusive check-in desks meant for both Premium Economy and Business Class. However, because I am also a part of the AAdvantage Loyalty Program with American Airlines (they have a partnership with Qantas), I would’ve received priority check-in anyways.

Qantas Business Class Lounge Access

We were so excited to try the Qantas Business Lounge in Melbourne. As soon as we arrived, the staff member at the front was so friendly and we just chatted away. Although our upgrade meant my seat assignment separated me from my husband, the staff worked to reassign us to seats together.

First, we went straight to the coffee bar. You actually have someone who custom makes your latte, as well as DIY cocktail bar, and a DIY juice machine. We put in fresh cucumbers and a lot of ginger because my throat was feeling scratchy. I really appreciated fueling up on some vegetables and healthy ginger before hopping on the plane.

They were serving breakfast while we were there, with a full English breakfast spread, including hot items like sausage, bacon, eggs, hash browns, orange juice, and even grilled tomatoes! You can also choose from cold breakfast items like yogurt, cereal, and fresh fruit salad.

Related Posts: Things You Need to Know Before Going to Australia

Beginning midday, the alcohol flows freely. Keep in mind the alcohol is not of the premium variety if you are particular about your drinks. 

Be sure to stop by the barista coffee bar to see what the special plate of the day is. It’s made fresh to order after only a short wait.

I made sure to take advantage of their showers so I was as clean as possible before boarding the plane. There are several showers that you simply check-in and out of. Towels are provided at the front desk.

I do wish that they were cleaned in between uses like I have seen in other airline lounges, but overall, it was quiet and nice to have for sure. Some of them were dirty, so you just have to walk around and find the best one (and when I say dirty, they weren’t really that dirty. I’m just very particular about using showers after other people).

The First-Class Lounge

But here is where I messed up. We went back to the front desk to check on the status of our flight and our seats when the front desk attendant noticed that we actually should have been upstairs in the First-Class Lounge due to our American Airlines status, which essentially meant we were Emerald for all Oneworld Partners, including Qantas. Keeping up with this status stuff is hard sometimes!

We had about 40 minutes before boarding, so we rushed upstairs. Right away, we were amazed by the entryway’s marble walls and beautiful displays. If we had checked it out sooner, I could have gotten a 30-minute massage or facial!

We quickly went to the dining area for lunch and to take in as much of the First-Class Lounge as we could in the little time we had left.

They had a complimentary selection of food and drink with a lot of amazing wine options from places like Australia and even Tasmania. The design was quite nice and overall, the lounge was private since it wasn’t as busy and there were fewer people around.

This lounge also offered private showering facilities. 

We enjoyed a nice lunch with items like Korean Fried Wings, but had we got here earlier, we could’ve had both breakfast as well. Hopefully we will be able to experience this some other time and we’re grateful that we even had the opportunity.

The Seats

So, after our short, but beautiful time in the First-Class Lounge, we went to board our plane. We sat down right away, so we could learn how to use all the different buttons and relax.

The cabin crew came around with sparkling water and wine, which was such a nice touch as we were getting ready to take off, and they had us fill out a breakfast card for the next morning, and walked us through the dinner menu, which was quite impressive.

I was just ready to watch my movies and fall asleep. The plane ended up having a communication issue, so we ended up spending extra time waiting to take off. I felt so grateful at this point to be in Business Class because I was just watching my movies and didn’t really notice a difference. Honestly, I just felt like I was getting more of my money’s worth by having more time to sit in this cozy chair.

Food & Beverage Service

Soon, we were off, and they started serving our meals. They served them one course at a time and it’s pretty slow paced. I probably would’ve fallen asleep a little bit earlier if I had known that they would take this much time for each course to come out, but I enjoyed every moment of it. 

We started with the Salad of Prawn, followed by the Seared Grasslands Beef Fillet with thyme roasted carrots and the Korean Style Sesame Baked Eggplant for the main course, and the Dark Chocolate Cream with Hazelnut Cake, poached pears, and caramel for dessert.

These are just a few examples, but you actually get to choose from several options for each course depending on your preferences and dietary restrictions.

Mid-flight we were able to choose from hot snacks like their Pumpkin and Goat Cheese Quiche or fruit, plus drinks that they’ll either deliver to your seat or you can retrieve from the inflight bar if you need to stretch your legs. Breakfast is also provided if you don’t prefer to sleep instead.

As mentioned previously, your fare when flying Qantas will cover food, drinks, and baggage in Business Class as well.

Qantas’ Wine Program

One of my favorite things was the selection of wines available, which allowed me to create my own personalized food and wine pairings for each course. Qantas offers a variety of wines from Australia and New Zealand, with options like fortified wines, table wines, and sparkling varieties. 

On our specific flight in Business class, we were able to choose from champagne, three red wines, three white wines, dessert wine, port, muscat, and tokay. In Business Class, they offered coveted bottles like Yarra Yering Pinot Noir 2021, which retails for $40, or the Irvine the Estate Chardonnay, which retails for about $18.

The Amenity Kit

I felt giddy with excitement over the blanket, mattress topper, pillow, and additional goodies in our amenity bag – including terry cotton and jersey eyeshades, bamboo socks, lip balm, and lotions.

After the final course and my movie ended, we changed into the sought-after Qantas pajamas. They were actually quite comfortable! I made sure to wash my face and brush my teeth so I could feel good before going to sleep. I brought my own toothbrush, but ultimately used the one provided in the amenity kit.

When the flight attendants saw that I was getting ready for bed, they offered to lay it out for me and set up the mattress topper, which I thought was really nice. I packed a blanket for my trip across Australia, even though the accommodations provided one. Since I tend to feel the cold, having my own blanket on hand was a welcome comfort.

Sleeping in Business Class

I slept for such a long time. I tossed and turned just a tiny bit. My husband had a little bit more trouble sleeping, but overall, it felt just like any other night. In so many ways, I couldn’t even believe that many hours had passed because it all felt like such a short moment that was just as much a part of the vacation.

I could tell I was tired and turned on the do not disturb so I could get every last ounce of sleep possible. This meant I ended up skipping breakfast and just enjoyed a cup of coffee during the last stretch of the flight. It was just what I needed.

My Experience with Jet Lag

At the end of our return flight, I felt so refreshed. One of the things I usually hate the most is having to go through customs and collecting bags, especially when you’re just trying to get home after a long flight. In the end, I felt chipper and happy, and I really didn’t mind any of it at all.

Overall, I felt like jet lag was much less of a struggle this trip, although it definitely still took me many days to recuperate. Health problems like the scratchy throat, extra congestion, and aches did not follow me home like they have in the past.

Actually, if anything, it felt like I had traveled through time. We left Melbourne at 2 PM on Wednesday and after many hours on the plane, we arrived in Dallas at 3 PM on Wednesday. Of course, that was just the time change, but it was a weird experience.

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Last Updated 2 years ago ago by Jessica Serna | Published: June 14, 2023